Ultra Elevate Diffuser – FAQ
1. How do I set up my Ultra Elevate Diffuser for the first time?
Simply twist open the top compartment, insert your aroma oil bottle, and secure it in place. Power on the diffuser using the touch button, or connect to the mobile app to customize your settings.
2. Do I need to add water to the diffuser?
No. The Ultra Elevate uses cold-air diffusion technology, which means no water and no heat are required. Just use pure aroma oils.
3. How do I connect the diffuser to the mobile app?
Turn on Bluetooth on your phone, open the companion app, and select “Add Device.” The Ultra Elevate should appear automatically. Follow the on-screen prompts to complete pairing.
4. What is the Bluetooth range?
The diffuser has a stable control range of up to 10 meters, allowing you to adjust settings from anywhere in the room.
5. How do I adjust fragrance intensity?
You can change intensity directly from the touchscreen or through the app. The app offers finer control, allowing you to set exact intervals and scent schedules.
6. How does the real-time oil monitoring feature work?
The diffuser detects the amount of oil left in the bottle and updates the app. When the oil is low, you’ll receive a notification so you can refill in time.
7. How do I refill the oil bottle?
Twist open the top housing, carefully remove the bottle, refill it with your preferred aroma oil, and secure it back into place. Avoid overfilling to prevent leakage.
8. What size of oil bottle does it use?
The Ultra Elevate supports standard-size scent oil bottles commonly used in cold-air diffusers (typically 100ml or the specific bottle size that came with the device).
9. Can I use any essential oil?
For best performance, we recommend using Noma Lifestyle aroma oils or high-quality cold-air diffuser oils. Thick or diluted oils may affect diffusion quality.
10. How do I use the timer feature?
Set timers directly on the touchscreen or through the app. You can schedule when the diffuser turns on/off, adjust intervals, and create daily routines.
11. How does the ambient light work?
Use the light-control button or the app to turn the ambient glow on or off. It provides a soft, customizable light to enhance your space.
12. How long does the battery last?
After a 3-hour full charge, the 2200mAh battery provides up to 8 days of continuous use, depending on your intensity and scheduling settings.
13. Can I use the diffuser while charging?
Yes, the Ultra Elevate can operate while plugged in, though wireless use offers the most flexibility.
14. What areas is this diffuser suitable for?
It can effectively scent spaces up to 100m², making it ideal for living rooms, offices, hotels, studios, and retail environments.
15. How do I clean the diffuser?
Wipe the exterior with a soft cloth. For internal cleaning, run the diffuser using a small amount of alcohol-based cleaning solution for a few minutes, then allow it to air out before inserting new oil.
16. Why isn’t my diffuser producing mist?
Check that:
- The oil bottle is properly attached
- The device has enough battery
- The intensity setting isn’t on the lowest level
- There is sufficient oil in the bottle
Reattach the bottle firmly and restart the device if needed.
17. Is the diffuser loud?
No. The Ultra Elevate operates at a whisper-quiet 39.5 dB, making it suitable for bedrooms, offices, and peaceful spaces.
18. Is it safe to leave the diffuser on all day?
Yes. With its intelligent scheduling and safe cold-air diffusion, the Ultra Elevate is designed for extended daily use. We still recommend using the timer function to optimize oil use.
