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Returns & Exchanges

At NOMA Lifestyle, we take great care to ensure the quality of our products. Please review our policy carefully before making a purchase, as all sales are subject to the terms below.

No Returns

NOMA Lifestyle operates a strict no-return policy. We do not accept returns for refunds due to change of mind, incorrect purchases, or general dissatisfaction once an order has been placed.

However, selected products may be eligible for exchange under the conditions outlined below.

Damaged Items on Arrival

If your product arrives damaged, you must notify us within 6 hours of receiving your package.

  • Claims reported after this timeframe will not be accepted.

  • Proof of damage (including clear photos and/or videos of the product and packaging) will be required for assessment.

Faulty Smart Diffusers

If your smart diffuser is faulty or not operating correctly, you must notify us within 24 hours of receiving the product.

  • You will be required to return the diffuser to us for inspection.

  • Once received, our team will assess the product to confirm the fault.

  • If the fault is approved, an exchange will be issued.

Sold-Out Items

In the event that an approved exchange item is sold out, you will be issued a NOMA Lifestyle credit voucher.

  • The credit voucher may be used to purchase any product available on our website.

  • Credit vouchers are non-refundable and cannot be exchanged for cash.

Scent Exchanges (Reed Diffusers, Candles & Fragrance Oils)

Reed diffusers, candles, and fragrance oils are eligible for exchange only if the scent is not the customer’s preferred fragrance.

The following conditions apply:

  • Exchanges are permitted once per order and are not eligible for refunds.

  • The customer is responsible for all return and re-delivery shipping costs.

  • Products must be unused, unopened, and returned in their original packaging.

  • Items returned without original packaging or showing signs of use will be rejected and returned to the customer at their expense.

Important Notes

  • All claims must be submitted within the specified timeframes.

  • Failure to comply with these requirements may result in the claim being declined.

  • NOMA Lifestyle reserves the right to refuse any claim that does not meet our policy conditions.

For assistance, please contact our customer support team as soon as possible after receiving your order.

NOMA Lifestyle
Quality. Intentional Living.